A new pilot scheme by Walsall Council’s Customer Engagement Directorate aims to help vulnerable residents with enquiries, such as how access to services, including Housing Benefit, Universal Credit and Council Tax Reduction.
The scheme runs until 26 November and takes place at various community service locations across Walsall.
Those meeting the vulnerability requirements (which is assessed over the telephone) can book an appointment and meet face-to-face with an advisor who can help them with any council-related enquiries, including how to access key services, such as booking a bulky waste collection.
Councillor Garry Perry, Deputy Leader Resilient Communities said, “This customer support offer for our vulnerable residents is being piloted as a direct result of feedback from the community and aims to help them with access to services and support that can help to make a significant difference to their help and wellbeing.”
“Vulnerable people can book at a range of community-based venues on a day and time when it is convenient for them, giving them the flexibility they need and provided at a local accessible venue.”
If you need help, you can contact: 01922 403351 for further details.