The Great Barr Medical Centre has been put under special measures following an inspection by the Care Quality Commission (CQC).
The centre, which cares for approximately 11,740 patients, was reported to have multiple failures, including the management of medicines, leadership and training.
The service was immediately put under special measures with the threat of further action taken if improvements are not made.
“The practice did not have effective systems and processes to keep patients safe,” reads the CQC report.
“We found you did not have effective systems for the safe and proper management of medicines.
“We found patients prescribed high risk medicines, and patients with long term conditions were not monitored in line with guidelines.
“Medication reviews were incomplete and did not record adequate information for safe prescribing.
“You did not have effective systems to ensure that persons providing care and treatment had the necessary qualifications, competence, skills and experience to do so safely.”
Other failures included an inefficient complaint handling system and lack of infection prevention and control training, as well as lack of safeguarding training with non-clinical staff.
The Black Country and West Birmingham Clinical Commissioning Group will be supporting the medical centre with an improvement plan and have stated that the centre is making a “significant effort” to improve.